Shipping Policy

Our shipping rates are automatically calculated during checkout for orders that are shipping within the lower 48 States. For orders that are to be shipped to Hawaii, Alaska, or Puerto Rico, please submit your order and we will contact you by email with shipping charges to obtain your permission to process your order. We will not ship or charge you until we get your authorization first.

Processing, Shipment, and Delivery

Orders are usually processed on the same day, but can take up to 3 business days depending on current demands. Delivery times are calculated from the shipment date. The 3 business day processing time excludes weekends. We do not process orders on weekends or on holidays. Shipping companies such as UPS and FedEx do not ship on weekends. Please note that it takes 1 to 2 business days for us to process and ship an order off the dock. Some products carry a longer lead time. Lead times are shown on each product page.

Please note: If you provide an incorrect shipping address, or refuse shipment (not due to shipping damage), a reassignment fee and/or restocking fee may apply.

Shipping charges are based on your order subtotal. We assume a higher dollar amount equates to a heavier package, and we understand there are exceptions. Our ultimate goal is to break even on our true shipping and packing costs as we do not intend to make a profit on shipping. If you feel that the product or order you have is an exception, please email us and explain the item(s) you would like to purchase, and your shipping location, we will take a look at the situation and consider before you place an order.

International Shipping

For International shipments please contact us for rates at info@sitesurvusa.com or 786-300-1874.